Shipping and Return

Shipping and Delivery

Shipping charge is the charge for internet order processing, item selection, packaging, transport and handling.

All stock merchandise will usually be dispatched for shipment within 3 to 5 business days upon receipt of full order payment.

We ship world wide from China by express using TNT or FedEx which usually takes 3 to 7 business days to arrive. For your benefits and convenience, there is a flat shipping charge of $25 regardless of the number of items ordered. Buy more and save more on your shipping expense.

Your order tracking number will be sent to you via email once your order has shipped. To ensure that your 9fuda e-mails do not get binned, please add sales@9fuda.com to your e-mail Address Book or Safe List.

Please input your phone number when you order, it is required by the express shipping company in case you are not at home when the delivery arrives.

In the rare event that your merchandise is damaged in shipping please email us at support@9fuda.com within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team.

Note:

• During holidays, order processing and/or shipping may be slightly delayed.
• We do not ship on holidays and weekends

We take every care to ensure your order is delivered to you promptly. Please make sure to enter correct recipient’s name, delivery address, email address and phone number.

Returns and Replacements

We want you to be completely happy with your 9FUDA order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise within 30 calendar days of the date it was shipped to you. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.

Based on the original invoice, you will have a full refund on items you return after deducting shipping cost. Shipping Cost is non-refundable unless the return is a result of our error.

Since we charge only a flat fee on shipping, sometimes the flat fee doesn't fully cover cost of actual shipping. In that case, corresponding shipping cost will be deducted from your return refund. Some orders include free shipping, if you return part of the order that our actual outbound shipping costs may have chance to be deducted from your return refund. Some orders purchased on bundle promotional price, so if you return part of the order, the actual refund will be recalculated based on the price of the items you keep.

Please contact us before you arrange to return, our customer service colleagues will give you full return instructions and might also give you some useful advices. NO RETURNS WITHOUT PRIOR APPROVAL. All returns must be carefully packed in appropriate packaging with all shipping charges prepaid. We will process your return once received.

Please allow 3 to 5 business days for 9FUDA to process your return.